FAQ

Our stations are equipped with a Wi-Fi connected controller in the SMART versions and CAR CHARGE versions. However, if you provide bike-charge service only, a fixed tariff is advisable, since e-bike charging costs are small (about 0,10€ for a usual 50% battery charge, considering an average 0,30€/kWh electricity tariff). For Car Charge you have to easy options: 1. Final Consumption Accounting (FCA): You read on the app the actual consuption and charge the client by your PER-kWh tariff. For example if you opt for a convenient charge fee of 0,80€/kWh. When charging has finished, you read on the App that your customers drained 10 kWh → you account a 8€ charge service. 2. Countdown Charging Accounting (CCA): Your customer request a fixed charging time and you charge the client by your hourly-rate tariff. At the end of the charging time, charge is disabled by App and you can add an extra parking fee. For example you set a convenient 2€ per hour charging tariff and 1€ per hour parking fee. Your client requests 3 hours charging time (if you set 3kW output, it means 9 kWh consumption). Your client remove the car after 4 hours. You charge him with 2€x3h=6€ charging fee + 1€ parking fee = 7€ in total)

Recharging an e-bike at E Bike Station is both economical and convenient. Given that the average e-bike battery has a capacity of 500 Wh (0.5 kWh), and users typically "refuel" about 50% of the battery (from 30% to 80% State Of Charge - SOC), this amounts to approximately 0.25 kWh of energy. With a tariff of 0.3€/kWh, the cost for such a recharge is 0.3€ x 0.25 kWh = 0.075€, or 7.5 cents. Even in the unlikely event of a full recharge (100% SOC), the cost remains highly affordable. This demonstrates our commitment at EBike Station to promoting a healthy and active lifestyle by providing cost-effective and environmentally friendly charging solutions for e-bikes.

Electric cars charging costs at your E-Station/E-Totem are detetrmined by two factors: - The power output you set (6÷16A – 1,5÷3,5 kW) - The duration the car remains on charging (you set the limit) This means you can control and predict the total energy costs. Check the following example: Let’s assume you set a convenient power output of 3kW (13A) and you adopt a CCA strategy (Countdown Charging Accounting) by setting 3 hours charging time for your customer. The related energy drain is 3kW x 3h= 9kWh. Considering 0,3€/kWh tariff, you afford a 0,3€ x 9kWh=2,7€ cost of e-car charge. You can see these costs on the App connected to our E-Station or E-Totem! You can decide to charge these costs to customers or providing recharge as a courtesy service instead. P.S. That’s a 50-70 km extra-range to your customer. He will be so grateful to you!

Yes, our E-Bike Station are fully safe to use even in rainy weather. Our stations are designed with waterproof sockets that ensure no hazards to the user. The sockets are rain-proof even when the plug is inserted, safeguarding you against the 220V AC current. Additionally, because the other end of the cable is securely laid inside the charging slot, there is further protection (E-Station and Wallbar models). For the 36V DC current on e-bike connectors, the safety depends on its waterproof capability wich are usually ensuring comprehensive protection under various weather conditions. Our commitment at E Bike Station is to promote a healthy and active lifestyle by providing safe and reliable charging stations for your e-bikes in all environments.

Yes, our EBike Stations are equipped with standard SCHUKO sockets, enabiling any compliant plug to be insterted, as long as the current drain does not exceed 10 Amps. However we encourage to prioritase this service as charging facility in order to supply an efficient and satisfactory experience to your e-guests. In the SMART variants you can always protect your customers against unproper use of the station by enabling the power supply on e-guests demand only.

To install the E-Station model ensure powersupply is available nearby. - We recommend two people for ease operation. - Please consider that electrical connection of the E-Bike Station is a pretty simple matter but nevertheless an electrician is advisable for optimum safety functioning. EBikestation.it disclaims any liabilty about electrical concerns due to unproper electrical connection. - For proper bike-lashing to the hang bar, the rear side of the station should be at least one meter distant from any obstacle. - We recommend solid ground mounting for safety functioning Please follow these steps: 1. Carefully unbox the station. 2. Place the legs and link the legs via the hangbar, letting loose screws 3. Lift the powerbar (two people) and place it between the mast legs by leaning the shelf on the masts seat 4. Tighten the screw and then place the assembled E-Station in a suitable place for bike 5. Fix the station to ground by 4 dowels or threaded bars 6. Connect the E-Station cable directly to a dedicated electric line, capable - at least - of 220V tension and 10 A current. In case of Car Charge Option: 1. If Car Charge Option is installed, the current capability of the electric line must be - at least - 16 A, depending on Charging power setting and bike-sockets proper usage. 2. Fon any further installation information, please contact our support

To install the WallBar model ensure powersupply is available nearby. - We recommend two people for ease operation. - Please consider that electrical connection of our E-Bike Stations is a pretty simple matter but nevertheless an electrician is advisable for optimum safety functioning. EBikestation.it disclaims any liabilty about electrical concerns due to unproper electrical connection. - At least 2 meters distance from any obstacle ahead is required. - We recommend solid wall mounting for safety functioning Please follow these steps: 1. Carefully unbox the station. 2. Lift the WallBar (two people) and place on a pair of trestles 3. Report the right holes pitch on the mounting wall after chosing the proper hight (we recommend 1 -1,2 m ground to lower surface of the WallBar) 4. Drill the 4 holes, place the dowles and mount the WallBar to the wall 5. Connect the electric box to the electric line, capable - at least - of 220V tension and 10 A current.